ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre
Closed. Submission deadline: 29 January 2026. Estimated value: €940,000.
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Amounts and figures
Description
The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in the RFT documents attached to this notice. **The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 14 January 2026 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information. Tenderers are strongly encouraged to attend the Tenderers Briefing**Should you have any queries regarding this Competition or the RFT documents, please submit your query via the eTenders Message Facility prior to the Deadline for Queries - see section 4.5 of the RFT document for more information
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00848289-2025 | 19 December 2025 |
| OJS | 245/2025 | 19 December 2025 |
Other tenders from Road Safety Authority (RSA)
See the buyer →- ET2606 - RFT for the Provision of the Nationwide Education Service Published: 20 August 2026
- ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution Published: 28 July 2026
- ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre Published: 3 July 2026
- DR2602 - Direct Award for the Provision of NDLS Front Office Network Services Published: 17 June 2026
- ET2601- RFT for the provision of Event Management and Related Services to the RSA Published: 24 April 2026
- ET2602- RFT for the provision of the Nationwide Road Safety Education Service to the RSA Published: 14 April 2026
- ET2602- RFT for the provision of the Nationwide Road Safety Education Service to the RSA Published: 31 March 2026
- ET2505 - RFT for the Provision, Support and Maintenance of a Cloud Based Project and Portfolio Management Solution Published: 30 March 2026
- ET2604 - Provision of Driver Theory Test and National Driver Licence Services Published: 27 March 2026
- ET2604 - PIN for the Procurement of Driver Theory Test Service and National Driving Licence Service Published: 19 March 2026
Previous and next from Road Safety Authority (RSA)
- ET2602- RFT for the provision of the Nationwide Road Safety Education Service to the RSA
- ET2601- RFT for the provision of Event Management and Related Services to the RSA
- ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
- ET2406 - RFT for the Provision of Automotive Market Surveillance Testing Services
- ET2504 - Provision of Automotive Engineering Consultancy Services
- ET2505 - RFT for the Provision, Support and Maintenance of a Cloud Based Project and Portfolio Management Solution
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 29 January 2026, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €940,000.
- Who is the buyer of this tender?
- The contracting authority is Road Safety Authority (RSA) (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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