DR2602 - Direct Award for the Provision of NDLS Front Office Network Services

Published

17 June 2026

Procedure

neg-wo-call

Lots

1

Notice number

00414071-2026

Reference

053e0d4e-3b82-42e0-bda8-8eed16b53bf4

Official source

Official source

CPV codes

• 79996000Servicios de organización de empresas
• 75100000Servicios de administración pública
• 79000000Servicios a empresas: legislación, mercadotecnia, asesoría, selección de personal, imprenta y seguridad
• 79342300Servicios al cliente
• 79500000Servicios de ayuda en las funciones de oficina
• 98110000Servicios proporcionados por organizaciones comerciales, profesionales y asociaciones especializadas

Description

The Road Safety Authority is responsible for providing the Driver Theory Test Services (DTTS) and the National Driver Licence Service (NDLS) in Ireland. On 8 July 2020, a contract was awarded to SGS Ireland Ltd (SGS) for the provision of a network of front offices to support the NDLS in Ireland. This contract is due to expire in December 2026. In accordance with this contract, SGS currently performs all front office operations of the NDLS, i.e. secure processing of driver licence applications, registration, document validation and payment processing (NDLS FO Services). These operations include 34 customer centres nationwide as well as staff and front-office technology to verify applicants. In March 2026, the RSA commenced a procurement process for the provision of DTTS and NDLS under a new, amalgamated contract which will comprise front office, back office, DTTS and other elements of the NDLS (OJEU reference: OJ S 61/2026). It is envisaged that the new, amalgamated NDLS contract will be awarded to the preferred tender in Q3 2027 and that a transitional period of at least 18 months will then be required to transition to the new contract. In order to bridge the gap between the expi…

Awards

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Road Safety Authority (RSA) (European Union).