DR2602 - Direct Award for the Provision of NDLS Front Office Network Services
Buyer: Road Safety Authority (RSA)
- Published
- 17 June 2026
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00414071-2026
- Reference
- 053e0d4e-3b82-42e0-bda8-8eed16b53bf4
- Official source
- Official source
CPV codes
- 79996000Business organisation services
- 75100000Administration services
- 79000000Business services: law, marketing, consulting, recruitment, printing and security
- 79342300Customer services
- 79500000Office-support services
- 98110000Services furnished by business, professional and specialist organisations
Description
The Road Safety Authority is responsible for providing the Driver Theory Test Services (DTTS) and the National Driver Licence Service (NDLS) in Ireland. On 8 July 2020, a contract was awarded to SGS Ireland Ltd (SGS) for the provision of a network of front offices to support the NDLS in Ireland. This contract is due to expire in December 2026. In accordance with this contract, SGS currently performs all front office operations of the NDLS, i.e. secure processing of driver licence applications, registration, document validation and payment processing (NDLS FO Services). These operations include 34 customer centres nationwide as well as staff and front-office technology to verify applicants. In March 2026, the RSA commenced a procurement process for the provision of DTTS and NDLS under a new, amalgamated contract which will comprise front office, back office, DTTS and other elements of the NDLS (OJEU reference: OJ S 61/2026). It is envisaged that the new, amalgamated NDLS contract will be awarded to the preferred tender in Q3 2027 and that a transitional period of at least 18 months will then be required to transition to the new contract. In order to bridge the gap between the expi…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SGS Ireland Ltd | — | — |
Official publications
- TED · 00414071-2026 · 17 June 2026
- OJS · 115/2026 · 17 June 2026
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- ET2601- RFT for the provision of Event Management and Related Services to the RSA
- ET2602- RFT for the provision of the Nationwide Road Safety Education Service to the RSA
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- ET2505 - RFT for the Provision, Support and Maintenance of a Cloud Based Project and Portfolio Management Solution
- ET2604 - Provision of Driver Theory Test and National Driver Licence Services
- ET2604 - PIN for the Procurement of Driver Theory Test Service and National Driving Licence Service
- ET2602- RFT for the provision of the Nationwide Road Safety Education Service to the RSA
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Road Safety Authority (RSA) (European Union).
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