Pre-Market Engagement – Patient Centred Contact Transformation (PCCT)
Buyer: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
- Published
- 12 May 2025
- Place of performance
- UKL17
- Lots
- 1
- Notice number
- 020476-2025
- Reference
- ocds-h6vhtk-0510e8
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 48000000Software package and information systems
- 64000000Postal and telecommunications services
Description
Introduction Cwm Taf Morgannwg University Health Board (CTMUHB) is embarking on a highly ambitious programme of work that will see the transformation of our patient contact services. The purpose of the Pre-Market Engagement (PME) exercise is to understand the art of the possible in terms of innovative digital solutions to aid the transformation of patient centred contact services. The Health Board is seeking to understand the solutions currently available in the marketplace to help refine our overall requirements, prepare the market for a future opportunity, and explore the art of the possible in creating a world leading contact service for patients and citizens. We want to be able to maximise the opportunity of the latest technology to offer a simplified, responsive and omnichannel service. This transformation will be underpinned by the procurement of technological solutions that enable the redesign of the processes, communication mechanisms and functions that support patient contact throughout the patient pathway. Please note that this is not a call for competition. Background Cwm Taf Morgannwg University Health Board (CTMUHB) provides Primary, Secondary, Community and Mental He…
Official publications
- FTS · 020476-2025 · 12 May 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) (United Kingdom).
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