Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Closed. Submission deadline: 30 August 2024. Estimated value: €4,000,000.
Interested in tenders like this? Get the next tenders like this one published in the European Union by email. Free, no card needed.
Amounts and figures
Description
Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of telephony related software licenses and hardware devices. The drawdown of these items is at t…
Participation requirements
- Please see tender documents for all Selection Critieria
- See tender documents for all exclusion grounds
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00454361-2024 | 29 July 2024 |
| OJS | 146/2024 | 29 July 2024 |
Other tenders from Dublin City Council
See the buyer →- Modification Notice to RFT ID 207139 Single Party Framework Agreement for the provision of Second Level Support / Professional Services and… Published: 4 June 2026
- Modification Notice to RFT ID 205971 Multi Party Framework Agreement for Landscape Maintenance Services in 7 Lots - Lot 3 North Central… Published: 5 May 2025
- Modification Notice to RFT ID 131330 Mini Competition for the Provision of Full Integrated Design Team Services for Dublin City Council,… Published: 7 April 2025
- Modification Notice to Contract for consultancy services for the design of the Finglas Area Roundabouts Scheme Published: 14 March 2025
- Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre Published: 9 September 2024
- Dublin City Council Panel of Providers of Commercial – Accommodation in the Dublin Regional Homeless Executive (DRHE) Published: 5 September 2024
- Multi Party Framework for Maintenance Works to Traveller specific group housing and halting sites [in 2 Lots] for Dublin City Council. Published: 21 August 2024
- Voluntary Ex Ante Transparency (VEAT) Notice for Direct Award of Contract for Maintenance and Support of legacy ISPBX Sopho iS3070 PABX… Published: 14 August 2024
- Single Party Framework Agreement for Capacity Building and Communications in support of the implementation of the climate action plan for… Published: 31 July 2024
- Voluntary Ex Ante Transparency (VEAT) Notice for Direct Award of Contract for Maintenance and Support of legacy ISPBX Sopho iS3070 PABX… Published: 31 July 2024
Previous and next from Dublin City Council
- Multi Party Framework for Maintenance Works to Traveller specific group housing and halting sites [in 2 Lots] for Dublin City Council.
- Voluntary Ex Ante Transparency Notice for a contract for access to an online business database.
- Voluntary Ex Ante Transparency (VEAT) notice for the supply of on shelf audiobooks and large print tiles for Dublin City Libraries.
- Dublin City Council Single Party Framework Agreement for the provision of Licensing Support Maintenance and Development for existing…
- Dublin City Council Single Party Framework Agreement for the provision of Licensing Support Maintenance and Development for existing…
- Dublin City Council Multi Party Framework for the Supply, Delivery and Unloading of Top Dressing Sand
Similar open tenders
- The provision of Sonatype Nexus LifeCycle licenses
- Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
- Development and Implementation of the Back for Business Programme
- Request (Call) for Tenders for the provision of a Maritime Data Analysis System.
- Request for Tenders for the Provision of a Finance System to Royal Irish Academy
- Integrated Human Resource Information System (HRIS) REPUBLISHED
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 30 August 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €4,000,000.
- Who is the buyer of this tender?
- The contracting authority is Dublin City Council (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the European Union. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Create a free account and receive new public tenders published in the European Union that match your business, every day.