Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Closed. Submission deadline: 30 August 2024. Estimated value: €4,000,000.
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Amounts and figures
Description
Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of telephony related software licenses and hardware devices. The drawdown of these items is at t…
Participation requirements
- Please see tender documents for all Selection Critieria
- See tender documents for all exclusion grounds
Modifications
- DCC wish to inform tenderers that the closing date for this tender has been extended to Friday September 20th 2024 at 12pm noon Irish time Tender submission…
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00540220-2024 | 9 September 2024 |
| OJS | 175/2024 | 9 September 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 30 August 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €4,000,000.
- Who is the buyer of this tender?
- The contracting authority is Dublin City Council (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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