CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES
UNIVERSITE DU LUXEMBOURG
Closed. Submission deadline: 25 February 2025.
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Amounts and figures
Description
The University wishes to procure Service Desk Consultancy Services (also further referred as "Service Desk Services") provided under a Framework Agreement as part of the Services. Service Desk Services are the Services and activities, as further detailed in the Call for Tender file, required to coordinate, and respond to Incidents and Service Requests made by the University information technology (IT) End Users. This Call for Tenders is aimed at concluding a Framework Agreement, fixed at two (2) years, renewable two (2) times for one (1) year (2 + 1 + 1) on the advice of the University, in order to retain one Contracting Party, without reopening of competition, known for its expertise in Service Desk Services. It shall be noted that section 3.4 of this Call for Tenders is an initial Assignment request (hereinafter also referred to as “Mission A”) on this Framework Agreement and might constitute a first subsequent contract on the Framework Agreement, while awarded in accordance with the conditions set out in section 2.3 of this Call for Tenders.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Qualitative award criteria - 60 % (cf. tender file) | 60% |
| Price | Financial award criteria (cf. tender file) | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00051568-2025 | 24 January 2025 |
| OJS | 17/2025 | 24 January 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 25 February 2025, 11:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is UNIVERSITE DU LUXEMBOURG (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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