The Provision of Contact Centre Communications Software
- Published
- 13 October 2025
- Place of performance
- UKL
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 064778-2025
- Reference
- ocds-h6vhtk-04e7af
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday. • 22 Contact Centre Agents. • 15 Work Management Scheduling Agents. • 60 Connections agents. Essential criteria. • Existing System without need for significant development. • Proven Interoperability with SAP C/4 HANA. • A solution that is already in use and proven to work effectively within another organisation. • Software as a Service (SaaS) solution. • Scalable to receive large volumes of calls at short notice. • Scalability to approximately 400 users / agents.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| 8X8 UK LIMITED | — | 18 September 2025 |
Official publications
- FTS · 064778-2025 · 13 October 2025
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- Who is the buyer of this tender?
- The contracting authority is Wales & West Utilities Limited (United Kingdom).
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