ITEP0640 - ServiceNow Managed Support & Development Services

Amounts and figures

Description

ITEP0640 - ServiceNow Managed Support & Development Services The contract has been awarded until 31/03/25. The Services to be provided by the Supplier includes the following: ServiceNow Managed Support and Development Services. Managed Support Service: 2nd and 3rd line support team to manage: -Core platform support - to resolve incidents and fulfil requests. -Platform governance - best practice guidance. -Demand management - idea and demand review, backlog management. -Minor enhancements - to in-scope applications and processes. -Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements. -Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance. -Service reporting - service status dashboard and weekly reporting, service reviews. Managed Development Service: Programme Manager, Engagement Manager and Technical team to deliver: -Support and enhancement of the ServiceNow platform. -Proactively manage business and IT demand for service automation. -Extend / enhance functionality of existing applications. -Develop new applications. -Perform end-to-end t…

Awards

Official publications

• ITEP0666 - Lot 5 Package 4 Operational Technology Consultancy Support
  Published: 18 August 2025
• T0681 GG119 Road Safety Audits and Safe Systems
  Published: 30 July 2025
• T0690 Product Certification Implementation Phase 2
  Published: 29 July 2025
• T0697 Structures Moonshot Phase 3a
  Published: 10 July 2025
• T0698 Structures Moonshot Phase 3b
  Published: 9 July 2025
• T0676 Road Layout Departures Technical Support Task 2
  Published: 2 July 2025
• T0679 Road Layout Departures Technical Support Task 1
  Published: 2 July 2025
• T0682 Structures AM Service - Business Requirements Task
  Published: 1 July 2025
• T0686 M&R Specification
  Published: 30 June 2025
• Site Supervisor Vehicle lease 2025
  Published: 30 June 2025

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 11 December 2023, 17:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £2,929,242.

Who is the buyer of this tender?

The contracting authority is National Highways (United Kingdom).

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