ITEP0540 - ServiceNow Event Management Pilot

Amounts and figures

Description

The Scope of TPAM in the Long-term is to provide holistic Monitoring and Event Management Capability across both OT and IT Services. In the short to medium term (<12 Months) there is a business driver to mitigate the inherent risks to National Highways public reputation and quality of service in the management of critical roadside assets by establishing the foundations for effective Event Management that can be later scaled with confidence. We have identified the following business critical service lines and are concentrating efforts to design, build, test and integrate the capability with the wider Service Management function to ensure intelligent, intuitive information and data is presented to key consumers such as TOC and ROC.​

Awards

Official publications

• ITEP1054 - Smart Motorway Metrics Phase 2
  Published: 16 October 2025
• ORT0176 - Traffic Counting RIS3
  Published: 30 September 2025
• ORT0115 - Signs and Signals (AMI and VMS) Modernisation & Refresh v1
  Published: 21 August 2025
• ORT0116 - Signals (MS1) Modernisation & Refresh v1
  Published: 21 August 2025
• Provision of a Spares and Repairs Service
  Published: 5 August 2025
• Awarded contract for ITEP0852 - Board Administration Software
  Published: 18 July 2025
• ITEP0731A - RIS3 Chief Data Office (CDO) - Package 1: Data as a Service (DaaS)
  Published: 15 July 2025
• ITEP0731E - RIS3 Chief Data Office (CDO) - Package 5: CDO cross-capability
  Published: 4 July 2025
• ITEP0731D - RIS3 Chief Data Office (CDO) - Package 4: Digital Lab
  Published: 4 July 2025
• ITEP0731C - RIS3 Chief Data Office (CDO) - Package 3: Data Governance & Assurance
  Published: 4 July 2025

Previous and next from National Highways

• ORT060 - Provision of Tunnel Systems Specifications Authoring Teams — 4 June 2024
• OTR_0144 Electrical Engineering Technical Support Services Advice and Assurance — 30 April 2024
• ITEP0596 - Adviser Plus implementation and service — 6 March 2024
• ORT0158 - CABLE-0032-1-000: Non-armoured Copper Communications — 21 February 2024
• ORT0068 - Architecture Design and Technology Service (ADTS) Operational Technology Portfolio — 13 February 2024
• ITEP0467 - Financial Asset Data Condition and Remediation — 6 February 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 13 March 2023, 17:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £873,909.

Who is the buyer of this tender?

The contracting authority is National Highways (United Kingdom).

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