InTouch System Renewal
Buyer: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
- Published
- 26 November 2025
- Estimated value
- £115,622
- Place of performance
- UKL14
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 077064-2025
- Reference
- ocds-h6vhtk-05e8c8
- Official source
- Official source
CPV codes
- 48218000License management software package
Description
Hywel Dda University Health Board's (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| VitalHub (UK) Limited | — | — |
Official publications
- FTS · 077064-2025 · 26 November 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £115,622.
- Who is the buyer of this tender?
- The contracting authority is NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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