Enterprise payment management system
Buyer: The Riverside Group Limited
- Published
- 18 November 2025
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 074767-2025
- Reference
- ocds-h6vhtk-052982
- Official source
- Official source
CPV codes
- 48100000Industry specific software package
- 66600000Treasury services
- 79200000Accounting, auditing and fiscal services
- 79900000Miscellaneous business and business-related services
Description
We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are: Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads. Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale). Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction. Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc. Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance. As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections Offers the opportunity to reduce the technical complexity and contractual ch…
Official publications
- FTS · 074767-2025 · 18 November 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is The Riverside Group Limited (United Kingdom).
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