CRM Licensing and Professional Services 2026
Reference ocds-h6vhtk-07b729 · The Riverside Group Limited
Awarded to Salesforce Ltd for £9,500,000.
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Amounts and figures
Description
The ongoing supply of Customer Relationship Management (CRM) licenses and associated professional services and consultancy services needed to support Riverside's ongoing digital transformation programme. Negotiations with Salesforce are ongoing. Options range from a £2.5m contract for 12 months to allow Riverside to refine the approach during 2027/28, through to a 3 year contract ranging from c£8m to c£10m, dependent on Riverside's yet to be finalised change portfolio.
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Salesforce Ltd | £9,500,000 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 106035-2026 | 9 November 2026 |
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- The contracting authority is The Riverside Group Limited (United Kingdom).
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