Colleague competency solution
Buyer: The Riverside Group Limited
- Published
- 25 February 2026
- Submission deadline
- 25 March 2026
- Estimated value
- £150,000
- Place of performance
- UKC
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 2
- Notice number
- 016951-2026
- Reference
- ocds-h6vhtk-065c30
- Official source
- Official source
CPV codes
- 72212931Training software development services
Description
The Riverside Group (TRG) are a large Social Housing provider based in Speke, Liverpool. Our customer services team handles c.1m contacts from and to customers each year. With people at our heart, we've an intent to improve the quality of our services to our customers, whether in social housing or our care and support schemes and services - delivered by engaged and fulfilled colleagues. We aim to add value by reducing cost through better working practices, without undermining service standards and quality. We'll maximise income by improving our collection rates and optimise our commercial activities. We're committed to providing a more positive digital experience for customers and colleagues, ensuring that digital is the first choice every time. We currently offer a multichannel ecosystem, but over time aim to deliver a more sophisticated omnichannel experience that is integrated and needs-based. Further information on what we do can be found here: What we do - Riverside Group. Colleague competency has been an ongoing challenge for the Customer Service Centre team, with colleagues expected to retain significant process information and knowledge across multiple core servicing are…
Official publications
- FTS · 016951-2026 · 25 February 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 25 March 2026. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £150,000.
- Who is the buyer of this tender?
- The contracting authority is The Riverside Group Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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