Digital Customer Experience -Tender ref EAST0756
Reference ocds-h6vhtk-047e42 · Eastlight Community Homes
Closed. Submission deadline: 16 August 2024. Estimated value: £162,000.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: • Finding a home (applications and lettings). • Repairs reporting, diagnostics and appointments including compliance visits such as gas. • Estates management, including proactive communications at block or scheme level. • Contact and case management e.g. complaints, ASB, Damp & Mould. • Tenancy management e.g. tenancy breaches, tenancy reviews and succession. • Payments, including rents, service charges and arrears management. 2. Project Objectives • Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. • Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. • Enhance operational efficiency by automating processes and reducing manual intervention. • Enable better data collection and analysis for improved decision-making and customer insights. • Ensure compliance with industry standards and data protection regulations.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 022138-2024 | 17 July 2024 |
Other tenders from Eastlight Community Homes
See the buyer →- Roofing, Garage & Outbuilding Refurbishment Works Published: 23 October 2026
- Supply of Air Source Heat Pump (ASHP) Installation and Associated Works Published: 6 October 2026
- Out of Hours Call Handling Service 2026 Published: 14 August 2026
- EA0785 Void Clearance and Property Cleaning Services Published: 6 August 2026
- Electrical Safety Compliance Services Published: 27 July 2026
- EA1017 Competitive Market Benchmarking Leadership Role Pay Review Services Published: 8 June 2026
- EA0785 Cleaning and Clearing Voids Published: 12 February 2026
- Provision of Internal Audit Services - 0782 Published: 12 November 2025
- Provision of Insurance and Related Services to Eastlight Community Homes Published: 25 September 2025
- Fencing, supply and install EAST0767 Published: 15 January 2025
Previous and next from Eastlight Community Homes
Similar open tenders
- Extension of existing Dynamic Purchasing System for Artificial Intelligence DPS
- PRO005128-Goods-Framework-Water Saving Devices
- PRO005158-Services-Contract-System Integrator : Billing and CRM
- PRO005084-Services-Framework-DNM Linear Monitor Installs
- PRO005124 – Works – Dynamic Market – Building, Operations, Labour & Trade Services
- C002187 Framework Agreement for the provision of a Learning Management System
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 16 August 2024. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £162,000.
- Who is the buyer of this tender?
- The contracting authority is Eastlight Community Homes (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.