Digital Customer Experience -Tender ref EAST0756
Buyer: Eastlight Community Homes
- Published
- 17 July 2024
- Submission deadline
- 16 August 2024
- Estimated value
- £162,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 022138-2024
- Reference
- ocds-h6vhtk-047e42
- Official source
- Official source
Description
Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: • Finding a home (applications and lettings). • Repairs reporting, diagnostics and appointments including compliance visits such as gas. • Estates management, including proactive communications at block or scheme level. • Contact and case management e.g. complaints, ASB, Damp & Mould. • Tenancy management e.g. tenancy breaches, tenancy reviews and succession. • Payments, including rents, service charges and arrears management. 2. Project Objectives • Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. • Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. • Enhance operational efficiency by automating processes and reducing manual intervention. • Enable better data collection and analysis for improved decision-making and customer insights. • Ensure compliance with industry standards and data protection regulations.
Official publications
- FTS · 022138-2024 · 17 July 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 16 August 2024. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £162,000.
- Who is the buyer of this tender?
- The contracting authority is Eastlight Community Homes (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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