Out of Hours Call Handling Service 2026
Buyer: Eastlight Community Homes
- Published
- 14 August 2026
- Estimated value
- £275,000
- Lots
- 1
- Notice number
- 077757-2026
- Reference
- ocds-h6vhtk-06e4d0
- Official source
- Official source
CPV codes
- 64214200Telephone switchboard services
- 79510000Telephone-answering services
- 79511000Telephone operator services
- 79512000Call centre
Description
Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help ensure that the final specification, evaluation approach and commercial model are informed by current market practice, supplier innovation and available technology solutions. The market engagement will seek feedback from potential providers on key areas including repairs triage, safeguarding support, customer service standards, CRM and repairs system integration, real-time call logging, call recording, reporting dashboards, business continuity, mobilisation requirements and pricing models. Suppliers will also be invited to demonstrate their systems and explain how their approach could support improved service quality, operational efficiency and the wider digital transformation objectives of ECH. The engagement will be conducted in a transparent and non-discriminatory manner, ensuring that all participating suppliers receive the same information and that no supplier gains an unfair advantage ahead of the formal tender process. Outputs from the engag…
Official publications
- FTS · 077757-2026 · 14 August 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £275,000.
- Who is the buyer of this tender?
- The contracting authority is Eastlight Community Homes (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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