Customer Relationship Management Services - XC Trains Limited (XC)
Buyer: XC TRAINS LIMITED
- Published
- 8 February 2024
- Submission deadline
- 11 March 2024
- Place of performance
- UKG
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 004281-2024
- Reference
- ocds-h6vhtk-04387a
- Official source
- Official source
Description
XC Trains Limited (CX) will be conducting a tender for the provision of a Customer Relationship Management (CRM) system for current and future customers of XC's CrossCountry services. XC defines Customer Relationship Management (CRM) as follows: • A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support. • A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them. • Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer view (SCV) of all interactions any customer has with XC.
Official publications
- FTS · 004281-2024 · 8 February 2024
Other tenders from XC TRAINS LIMITED
- Automatic Passenger Count System Maintenance & Licensing
- Provision of Service Quality Regime (SQR) Inspection Services
- Provision of Service Quality Regime (SQR) System
- Provision of Food Distribution Services for XC Trains Limited (XC)
- Turbostars Catering Services for CrossCountry Trains
- Mobile Hardware Device Refresh and provision of related Services.
- Provision of Facilities Management Services
- Supply of Ambient Meal solutions for First-Class offering
- Provision of a Customer Experience Insight and Survey Feedback Solution
- Manufacture and supply of Corporate Uniforms and provision of a Web Based Ordering Portal.
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 11 March 2024. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is XC TRAINS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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