Provision of a Customer Experience Insight and Survey Feedback Solution
Buyer: XC TRAINS LIMITED
- Published
- 17 February 2025
- Submission deadline
- 20 March 2025
- Place of performance
- UKG
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 005490-2025
- Reference
- ocds-h6vhtk-04e303
- Official source
- Official source
CPV codes
- 79342310Customer survey services
- 79342311Customer satisfaction survey
Description
CrossCountry is seeking a supplier capable of providing an 'always-on' customer feedback survey solution, along with functionality for the presentation of live results and support with advanced ad hoc insights. The 'always-on' survey needs to be accessible to customers through email invitations and a static link hosted on the onboard Wi-Fi welcome page and onboard posters. A dashboard-style reporting tool is required to present live results, along with functionality to drill down into the live data for deeper analysis. CrossCountry is also seeking a supplier to proactively uncover and deliver actionable insights to the client. XC are looking for an agency that can go beyond the Customer Experience Survey (CES). XC would like a supplier who can offer both the resources and expertise necessary to help expand and enhance the customer data and insights XC currently have. This includes not only conducting surveys, but also supporting XC in gathering, analysing, and integrating a broader range of customer information, ultimately providing XC with a more comprehensive understanding of customers. This will allow XC to move from an ad-hoc measurement approach with responsive decision makin…
Official publications
- FTS · 005490-2025 · 17 February 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 20 March 2025. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is XC TRAINS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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