Provision of Service Quality Regime (SQR) System
Buyer: XC TRAINS LIMITED
- Published
- 7 October 2025
- Place of performance
- UKC
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 13
- Notice number
- 062909-2025
- Reference
- ocds-h6vhtk-05a9a1
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
Description
XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including in XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the SQR, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. The key elements and strategic objectives of the Project are: - A cloud-based database for…
Official publications
- FTS · 062909-2025 · 7 October 2025
Other tenders from XC TRAINS LIMITED
- Automatic Passenger Count System Maintenance & Licensing
- Provision of Service Quality Regime (SQR) Inspection Services
- Provision of Food Distribution Services for XC Trains Limited (XC)
- Turbostars Catering Services for CrossCountry Trains
- Mobile Hardware Device Refresh and provision of related Services.
- Provision of Facilities Management Services
- Supply of Ambient Meal solutions for First-Class offering
- Provision of a Customer Experience Insight and Survey Feedback Solution
- Manufacture and supply of Corporate Uniforms and provision of a Web Based Ordering Portal.
- Provision of Agency staff to support XC service delivery including cleaning activities and preparation and delivery of catering products to…
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