Contact Centre Technology Innovation Trial
Buyer: Transport for London
- Published
- 7 March 2024
- Place of performance
- UKI
- Lots
- 1
- Notice number
- 007343-2024
- Reference
- ocds-h6vhtk-044661
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 79342300Customer services
- 79342320Customer-care services
Description
Transport for London (TfL) is undertaking an early market engagement exercise, by inviting potential suppliers to complete a Market Sounding Questionnaire (MSQ) for an upcoming Contact Centre Technology innovation trial. TfL is exploring how through the use of new technology, it can make improvements in the contact centre through : • Handling the increased demand coming into the contact centres • Reducing the demand coming into our contact centres • Maximising the use of current and new data to produce strategic insights on TfL customers and contact centre performance • Improve our customer's experience as well as the experience of contact centre advisors Therefore, TfL is seeking innovative solutions that can overcome some of these challenges. To receive the MSQ please email MSQinnovation@tfl.gov.uk expressing your interest with the email subject heading of Contact Centre Technology MSQ Request [include your company name]. To submit your MSQ please also email MSQinnovation@tfl.gov.uk using the subject heading Contact Centre Technology MSQ Response [include your company name]. Please can you express your interest by emailing MSQinnovation@tfl.gov.uk by close of play 4th April 20…
Official publications
- FTS · 007343-2024 · 7 March 2024
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- Who is the buyer of this tender?
- The contracting authority is Transport for London (United Kingdom).
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