Accessibility Insight Package
Reference ocds-h6vhtk-07b8d8 · Transport for London
Awarded to ESRO Limited (Revealing Reality) for £878,562.
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Amounts and figures
Description
Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Price | Price | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| 1 | ESRO Limited (Revealing Reality) | £878,562 | 2 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 106796-2026 | 10 November 2026 |
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