Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Buyer: Citizens Information Board
- Published
- 18 March 2024
- Estimated value
- €1,200,000
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00160393-2024
- Reference
- d2caeb73-7121-4381-a2b2-03ce766cb857
- Official source
- Official source
CPV codes
- 48510000Paquetes de software de comunicación
- 32500000Equipo y material para telecomunicaciones
- 32429000Equipo de red telefónica
Description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
Award criteria
- Quality — Overall technical quality
- Cost — Total cost
Awards
| Awarded to | Amount | Date |
|---|---|---|
| DigitalWell | — | — |
Official publications
- TED · 00160393-2024 · 18 March 2024
- OJS · 55/2024 · 18 March 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €1,200,000.
- Who is the buyer of this tender?
- The contracting authority is Citizens Information Board (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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