Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
- Published
- 17 June 2024
- Submission deadline
- 17 July 2024, 12:00
- Estimated value
- €155,000,000
- Procedure
- Open procedure
- Documents
- 1
- Notice number
- 00355140-2024
- Reference
- a3d8788e-b495-487e-bb08-639553adacfe
- Official source
- Official source
CPV codes
- 79512000Centro de llamadas
- 72253000Servicios de unidad de asistencia y de apoyo
- 72253100Servicios de unidad de asistencia
- 64214200Servicios de centralitas telefónicas
- 79310000Servicios de estudios de mercado
- 79311000Servicios de estudios
- 79311100Servicios de concepción de estudios
- 79311200Servicios de dirección de estudios
Description
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
Lots (3)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Lot 1: Contact Management and Related Administrative Services: For estimated contract values between €50,000 and ≤ €2 million | 79512000 Centro de llamadas | €155,000,000 |
| 2 | Lot 2: Contact Management and Related Administrative Services: For estimated contract values between €2 million and €15 million | 79512000 Centro de llamadas | €155,000,000 |
| 3 | Lot 3: Contact Management and Related Administrative Services: For estimated contract values ≥ €15 million | 79512000 Centro de llamadas | €155,000,000 |
Official publications
- TED · 00355140-2024 · 17 June 2024
- OJS · 116/2024 · 17 June 2024
Other tenders from The Office of Government Procurement
- Dynamic Purchasing System for the Provision of Media Strategy, Planning, and Buying Services to Public Sector Bodies in Ireland
- PLI131D Dynamic Purchasing System for the Provision of Insurance Brokerage and Placement Services for Public Sector Bodies (excluding…
- PLI131D Dynamic Purchasing System for the Provision of Insurance Brokerage and Placement Services for Public Sector Bodies (excluding…
- LOT ONE (1) - HSE Mid-West Region - Linen - Provision and Management of Laundry and Hire of Linen, Curtains, Workwear, Scrub Suits, laundry…
- LOT TWO (2) - HSE Mid-West Region – Dust Mats - Provision and Management of Laundry and Hire of Dust Mats
- DPS for the Provision of Compute and Storage Infrastructure and Associated Ancillary Software, Products and Services
- DPS for the Provision of Compute and Storage Infrastructure and Associated Ancillary Software, Products and Services
- DPS for the Provision of Compute and Storage Infrastructure and Associated Ancillary Software, Products and Services
- PLI131D Dynamic Purchasing System for the Provision of Insurance Brokerage and Placement Services for Public Sector Bodies (excluding…
- PLI131D Dynamic Purchasing System for the Provision of Insurance Brokerage and Placement Services for Public Sector Bodies (excluding…
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 17 July 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €155,000,000.
- Who is the buyer of this tender?
- The contracting authority is The Office of Government Procurement (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Get alerts for tenders like this
Create a free account and receive new tenders from European Union matching your business, every day.
Create a free account and receive new tenders from European Union matching your business, every day.