Provision of a Case Management System and Reporting Solution for Fiosrú

Published

14 April 2026

Place of performance

IE061

Lots

1

Notice number

00253622-2026

Official source

Official source

CPV codes

• 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo

Description

Fiosrú requires a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner as well as promoting confidence in the process for resolving complaints and in investigations. The procurement of a new CMS is a foundational part of Fiosrú’s Digital Roadmap whereby it is intended that digital and data systems will be used to drive secure, efficient and innovative delivery with the goal of being digital by default. The CMS will serve as the main platform for the Complaints and Investigations Directorate which currently comprises of circa 100 staff. However, other business units which form part of the Administration Directorate such as the Statutory Review Unit, the Legal Services Unit and the Data Protection Unit will also access and use the CMS and will require separate and distinct workflows. Fiosrú has adopted a hybrid working model with the majority of staff based in Dublin with offices also in Cork and Longford. Investigative staff, due to the nature of their work, frequently work in the field conducting enquiries.

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Fiosrú - Office of the Police Ombudsman (European Union).