Operator of the National Emergency Call Answering Service
Department of the Environment Climate and Communications
Awarded. Estimated value: €90,000,000.
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Amounts and figures
Description
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Technical and professional ability | — |
| Price | Economic and financial standing | — |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| LOT-0001 | — | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00563253-2024 | 19 September 2024 |
| OJS | 183/2024 | 19 September 2024 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €90,000,000.
- Who is the buyer of this tender?
- The contracting authority is Department of the Environment Climate and Communications (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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