IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
- Published
- 8 September 2026
- Estimated value
- €400,000
- Place of performance
- IE061
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00618420-2026
- Reference
- 778855b5-5235-4355-bc65-17cf341dfdc4
- Official source
- Official source
CPV codes
- 72253000Servicios de unidad de asistencia y de apoyo
- 48445000Paquetes de software de gestión de relaciones con el consumidor
- 72260000Servicios relacionados con el software
- 72268000Servicios de suministro de software
Description
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
Award criteria
- Quality — Technical
- Cost — Total Costs
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Halo Service Solutions | €328,934 | — |
Official publications
- TED · 00618420-2026 · 8 September 2026
- OJS · 173/2026 · 8 September 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €400,000.
- Who is the buyer of this tender?
- The contracting authority is Education Procurement Service (EPS) (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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