DCC Single Party Framework Agreement for Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services
Awarded to Emergency Response Ltd. Estimated value: €5,000,000.
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Amounts and figures
Description
Dublin City Council are seeking tenders from competent firms for the Provision of Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services. This would involve taking over the monitoring of equipment supplied under other agreements as well as monitoring of all newly installed equipment and existing pull cord monitoring. The supply and installation of any new equipment during the term of the agreement would also be within scope. The winning tender must provide all of the above services. Dublin City Council currently has a stock of approximately 3000 housing units, of which 1349 Telecare alarm units require monitoring immediately upon awarding to successful tenderer. The remaining units contain a pull cord type system (highlighted in appendix C) will require immediate monitoring services until they are upgraded to the new telecare alarm unit via the government run Pobal programme over a period of time to be agreed between the various stakeholders. This Pobal programme applies to tenants over 65 years of age. One year after they have been installed under the Pobal programme, they will require monitoring under this contract. For tenants under 65 years of ag…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Price | Price @ 40% | 40% |
| Quality | 20% Proposals for Monitoring Service including Contract Management and Reporting | 20% |
| Quality | 15% Proposals and Methodology for the sourcing and supply of the equipment, warranty and installation | 15% |
| Quality | 15% Methodology for Management of Maintenance, Handling Complaints and dealing with Returns | 15% |
| Quality | 10% Environment & Sustainability initiatives | 10% |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Emergency Response Ltd | — | 4 | 6 August 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00724850-2026 | 20 October 2026 |
| OJS | 203/2026 | 20 October 2026 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €5,000,000.
- Who is the buyer of this tender?
- The contracting authority is Dublin City Council (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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