25-031F Framework Agreement for the Provision of Contact Centre Services

Amounts and figures

Description

You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Monday 8th June 2026 . The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsidies distorting the internal market.

Modifications

• Value Amount updated

Official publications

• 25-038Q-004 Microsoft Unified Support Renewal
  Published: 16 October 2026
• 24/032 Advertising Media buying
  Published: 14 October 2026
• 26-022 MEICA Works - Market Engagement
  Published: 5 October 2026
• 24/002 - Occupational Health monitoring for UE
  Published: 30 September 2026
• 26-007F National Multi-Supplier Framework for the Provision of Laboratory Services
  Published: 28 September 2026
• 24/002 - Occupational Health monitoring for UE
  Published: 24 September 2026
• 24-020 Provision of Occupational Health Services
  Published: 24 September 2026
• 24-028 Data Centre Co-Location Services
  Published: 9 September 2026
• 26-009F Provision of Test Partner Services
  Published: 9 September 2026
• 26-009F Provision of Test Partner Services
  Published: 7 September 2026

Previous and next from Uisce Éireann

• 25-022F Provision of Engineering Services — 13 May 2026
• 24/038 - Provision of Physical Security Installs and Upgrades — 5 May 2026
• 26-006 Standpipe Service Provision — 27 April 2026
• 25/031F Framework Agreement for the Provision of Contact Centre Services — 20 April 2026
• 26-009F Provision of Test Partner services — 13 April 2026
• 26-007F Provision of Laboratory Services to Uisce Eireann — 3 April 2026

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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €216,090,451.

Who is the buyer of this tender?

The contracting authority is Uisce Éireann (European Union).

How can I bid for public tenders in the European Union?

Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.

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