25/031F Framework Agreement for the Provision of Contact Centre Services
Closed. Estimated value: €216,000,000.
Interested in tenders like this? Get the next tenders like this one published in the European Union by email. Free, no card needed.
Amounts and figures
Description
The estimated value of the contract is inclusive of indexation of €18,462,429 ex. VAT over the maximum term of the framework agreement. Regulation 97(1)(a) of the European Union (Award of Contracts by Utility Undertakings) Regulations 2016 (SI 286/2016) (the Utilities Regulations 2016) will apply to any further uplifts required to take account of further inflation. You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Monday 8th June 2026 . The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsi…
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00267148-2026 | 20 April 2026 |
| OJS | 76/2026 | 20 April 2026 |
Other tenders from Uisce Éireann
See the buyer →- 25-038Q-004 Microsoft Unified Support Renewal Published: 16 October 2026
- 24/032 Advertising Media buying Published: 14 October 2026
- 26-022 MEICA Works - Market Engagement Published: 5 October 2026
- 24/002 - Occupational Health monitoring for UE Published: 30 September 2026
- 26-007F National Multi-Supplier Framework for the Provision of Laboratory Services Published: 28 September 2026
- 24/002 - Occupational Health monitoring for UE Published: 24 September 2026
- 24-020 Provision of Occupational Health Services Published: 24 September 2026
- 24-028 Data Centre Co-Location Services Published: 9 September 2026
- 26-009F Provision of Test Partner Services Published: 9 September 2026
- 26-009F Provision of Test Partner Services Published: 7 September 2026
Previous and next from Uisce Éireann
- 24/038 - Provision of Physical Security Installs and Upgrades
- 26-006 Standpipe Service Provision
- 25-031F Framework Agreement for the Provision of Contact Centre Services
- 26-009F Provision of Test Partner services
- 26-007F Provision of Laboratory Services to Uisce Eireann
- 26-003 Greater Dublin Drainage (GDD) – Main Works Contracts
Similar open tenders
- HRB 2026 - Provision of Temporary Agency Resources
- Request for Tender for the Provision of a Shared Island Media Fund Talent Development and Content Development…
- Design Services for the National Archives, Ireland
- Multi-Supplier Framework Agreement for the Provision of Coaching Services to School Leaders and Leadership Te…
- Preparation and implementation of the pilot survey on company use and productivity impact of AI - 250001/7820
- M700.CN.1025 - Soft Facilities Management Services for MetroLink (TII)
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €216,000,000.
- Who is the buyer of this tender?
- The contracting authority is Uisce Éireann (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the European Union. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Create a free account and receive new public tenders published in the European Union that match your business, every day.