25/031F Framework Agreement for the Provision of Contact Centre Services

Published

20 April 2026

Estimated value

€216,000,000

Place of performance

Dublin, IE061

Procedure

neg-w-call

Lots

1

Notice number

00267148-2026

Reference

4fe6e0dc-3852-4906-b07f-77f605ec5d98

Official source

Official source

CPV codes

• 79512000Centro de llamadas
• 79342300Servicios al cliente
• 79342320Servicios de atención al cliente
• 79510000Servicios de contestación de llamadas telefónicas
• 79511000Servicios de operador telefónico
• 72253000Servicios de unidad de asistencia y de apoyo
• 72253100Servicios de unidad de asistencia
• 71356300Servicios de apoyo técnico

Description

The estimated value of the contract is inclusive of indexation of €18,462,429 ex. VAT over the maximum term of the framework agreement. Regulation 97(1)(a) of the European Union (Award of Contracts by Utility Undertakings) Regulations 2016 (SI 286/2016) (the Utilities Regulations 2016) will apply to any further uplifts required to take account of further inflation. You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Monday 8th June 2026 . The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsi…

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €216,000,000.

Who is the buyer of this tender?

The contracting authority is Uisce Éireann (European Union).