Workflow Automation and Business Process Integration Platform
Buyer: THE UNIVERSITY OF BIRMINGHAM
- Published
- 22 May 2025
- Estimated value
- £2,062,723
- Place of performance
- UKC
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 024479-2025
- Reference
- ocds-h6vhtk-051c9e
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
The University of Birmingham has been using the ServiceNow platform since 2011, with the technology now profoundly integrated across the university's operations used by IT, HR, Finance, Legal and a multitude of other areas of the University for various request fulfilments and issue troubleshooting. The platform supports multiple business-critical functions through core modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Human Resource Service Delivery (HRSD), as well as several bespoke custom applications developed to meet specific organisational needs. This renewal will ensure continuity of services, access to support and updates, and the ability to scale and optimise usage based on future requirements. Given the University of Birmingham's long-standing investment in and integration with the ServiceNow platform, renewing the ServiceNow subscription is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SERVICENOW UK LIMITED | £2,062,723 | — |
Official publications
- FTS · 024479-2025 · 22 May 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,062,723.
- Who is the buyer of this tender?
- The contracting authority is THE UNIVERSITY OF BIRMINGHAM (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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