Voice of the Customer Platform
Buyer: AFFINITY WATER LIMITED
- Published
- 3 June 2026
- Estimated value
- £417,000
- Place of performance
- UKH
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 052118-2026
- Reference
- ocds-h6vhtk-06ab5f
- Official source
- Official source
CPV codes
- 79342310Customer survey services
Description
To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated tick…
Official publications
- FTS · 052118-2026 · 3 June 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £417,000.
- Who is the buyer of this tender?
- The contracting authority is AFFINITY WATER LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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