Understanding consumer experiences of mobile network quality

Amounts and figures

Description

Ofcom is committed to a thriving telecoms sector where companies can compete fairly, and consumers benefit from efficient and sustainable markets where competition delivers choice, value and high-quality services.​ Our 2025/2026 Plan of Work outlines a commitment to a programme of work to promote competition and investment in mobile markets, including through empowering consumers to choose the network and services that best suit their needs.​ Good mobile connectivity can drive better outcomes for consumers and is an important driver of productivity and therefore economic growth. To achieve high quality and competitive mobile networks, the networks need to compete on both price and quality. This programme of work aims to understand how the incentives for networks to compete on mobile quality can be sharpened.​ This research will provide evidence and insight to support the programme outcomes:​ To assess whether Ofcom and stakeholders are providing information about network quality that consumers can access, understand, and use to inform their choice of network provider, and if this information can be improved.​ To consider changes to existing information provide…

Awards

Official publications

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• Children and Adults Trial Default Safety Settings
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• Venue Find & Supporting Services for Meetings, Conferences & Events
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• Persuasive Design and Time on Platforms
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• Communications Affordability Tracker
  Published: 18 July 2025
• Children and Parents' Media Literacy Tracker
  Published: 18 July 2025

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 5 August 2025, 12:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £60,351.

Who is the buyer of this tender?

The contracting authority is OFCOM (United Kingdom).

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