UK_169_Global Confidential raising concerns platform with an integrated case management system
Buyer: British Council
- Published
- 15 January 2024
- Submission deadline
- 14 February 2024
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 001287-2024
- Reference
- ocds-h6vhtk-042d2c
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 48445000Customer Relation Management software package
Description
The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about:• the safety of children or vulnerable adults• fraudulent activity• harassment• significant breaches of our Code of Conduct (British Council employees only).The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience.
Official publications
- FTS · 001287-2024 · 15 January 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 14 February 2024. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is British Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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