Transactions at Counter Services - Preliminary Market Engagement Notice
- Published
- 24 November 2025
- Estimated value
- £128,000,000
- Place of performance
- UK
- Lots
- 1
- Notice number
- 076465-2025
- Reference
- ocds-h6vhtk-052001
- Official source
- Official source
CPV codes
- 79342300Customer services
- 75110000General public services
- 75130000Supporting services for the government
- 75200000Provision of services to the community
Description
Scope – Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it. DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers. The services could involve one or more third party suppliers being able to: • Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). • Enable access to DVLA application forms. • Accept a variety of payment methods. • Complete transactional & payment reconciliation, and report routinely on transactional and financial data. • Verify customer identity, including physical documentation checking. • Exchange data securely with DVLA's systems to support customer transactions. • Return customer …
Official publications
- FTS · 076465-2025 · 24 November 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £128,000,000.
- Who is the buyer of this tender?
- The contracting authority is Driver and Vehicle Licensing Agency (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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