Provision of UKCSI Data & Discovery Roadmap Membership
- Published
- 10 August 2026
- Estimated value
- £63,100
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 075605-2026
- Reference
- ocds-h6vhtk-06dfd4
- Official source
- Official source
CPV codes
- 98100000Membership organisation services
Description
The requirement is for a three-year Institute of Customer Service (ICS) Discovery Roadmap Membership, together with bespoke UK Customer Satisfaction Index (UKCSI) analysis provided twice yearly (January and July). DVLA requires continued access to tailored UKCSI analysis to benchmark customer satisfaction performance against other organisations, including comparison with top-performing organisations and the Public Services National sector. The outputs will cover DVLA’s website, non-website and overall services and will be used to support performance monitoring, reporting, and external benchmarking requirements (including Customer Service Excellence and DVLA’s Strategic objectives). In addition, the Discovery Roadmap membership provides enhanced value for money by incorporating the Public Services National Sector Reports, broader insight, benchmarking surveys (customer, employee and trust), and access to research, training and sector engagement. This enables more comprehensive performance evaluation and supports continuous service improvement. ICS is the sole provider of UKCSI research and reports. Retaining this data source ensures consistency with previous years, enabling direct y…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Institute of Customer Services | — | — |
Official publications
- FTS · 075605-2026 · 10 August 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £63,100.
- Who is the buyer of this tender?
- The contracting authority is Driver and Vehicle Licensing Agency (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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