Transactional Customer Feedback Platform
Reference ocds-b5fd17-bd3004a3-b4da-457d-9ab2-feae27fa9ebd · West Lancashire Borough Council
Awarded to Voicescapes Ltd. Estimated value: £71,800.
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Amounts and figures
Description
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Voicescapes Ltd | £0 | 21 June 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | a6aff867-e8db-4d2a-9294-9383339d969b-793020 | 10 October 2024 |
| Contracts Finder | a6aff867-e8db-4d2a-9294-9383339d969b-793020 | 10 October 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 17 June 2024, 16:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £71,800.
- Who is the buyer of this tender?
- The contracting authority is West Lancashire Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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