The Department for Work and Pensions: Secure Card Payment Services Procurement
- Published
- 1 November 2023
- Estimated value
- £13,300,000
- Place of performance
- UK
- Lots
- 1
- Notice number
- 032248-2023
- Reference
- ocds-h6vhtk-0410d0
- Official source
- Official source
CPV codes
- 64200000Telecommunications services
Description
The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs. This is a follow up to the previous PIN 2023/S 000-004912 dated 17th of February 2023 and following the market engagement that took place in March 2023 with regards to the provision of Secure Card Payment Services (SCPS) for the DWP. Following the completion of the review of the Request for Information responses the DWP is now proceeding to procure these services. The current DWP provision allows business groups to receive customer payments in a Payment Card Industry, Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9000 agents. The current SCPS contract also includes the routing of outbound calls via the PCI DSS compliant…
Official publications
- FTS · 032248-2023 · 1 November 2023
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £13,300,000.
- Who is the buyer of this tender?
- The contracting authority is Department for Work and Pensions (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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