DWP Digital Channels Contact Centre (DC3)
- Published
- 6 June 2025
- Estimated value
- £221,100,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 030479-2025
- Reference
- ocds-h6vhtk-03e0a8
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 64200000Telecommunications services
- 72000000IT services: consulting, software development, Internet and support
Description
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Route 101 Limited | — | — |
Official publications
- FTS · 030479-2025 · 6 June 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £221,100,000.
- Who is the buyer of this tender?
- The contracting authority is Department for Work and Pensions (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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