DWP Digital Channels Contact Centre (DC3)
Reference ocds-h6vhtk-03e0a8 · Department for Work and Pensions
Awarded to Route 101 Limited for £221,100,000.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Route 101 Limited | £221,100,000 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 030479-2025 | 6 June 2025 |
Other tenders from Department for Work and Pensions
See the buyer →- DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre Two (ISSC2 Framework Agreement)] Published: 25 July 2025
- Synergy Programme Delivery Partner Published: 20 June 2025
- Provision of Asbestos Management Services Published: 6 June 2025
- DWP Water Safety Management Services Published: 15 April 2025
- Management of the Quarry House Leisure Centre Published: 25 February 2025
- Dynamic Purchasing System (DPS) for Employment and Health Related Test and Learn Provision Published: 21 February 2025
- Round 2 of Market Engagement for Property Legal Services 3 Published: 21 February 2025
- Early Engagement: Department for Work and Pensions - Provision of Legal Services for the Child Maintenance Service in Scotland- Litigation… Published: 31 January 2025
- Property Legal Services 3 Published: 30 January 2025
- Contract for the provision of Fidelity Assurance Published: 27 January 2025
Similar open tenders
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Department for Work and Pensions (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.