tender_6147 - Provision of Customer Service Excellence Standard
Reference ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d · DVLA - Driver & Vehicle Licensing Agency
Closed. Submission deadline: 23 July 2024. Estimated value: £10,800.
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Amounts and figures
Description
The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation. The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | c5f777f7-491a-4d37-970e-e934539b1318-766101 | 11 July 2024 |
| Contracts Finder | c5f777f7-491a-4d37-970e-e934539b1318-766101 | 11 July 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 23 July 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £10,800.
- Who is the buyer of this tender?
- The contracting authority is DVLA - Driver & Vehicle Licensing Agency (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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