Provision of UK Customer Satisfaction Index Report
Reference ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4 · DVLA - Driver & Vehicle Licensing Agency
Awarded to Institute of Customer Services for £27,800.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Institute of Customer Services | £27,800 | 23 July 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | fad242c3-5093-4810-9948-28f589f80f50-859794 | 19 August 2025 |
| Contracts Finder | fad242c3-5093-4810-9948-28f589f80f50-859794 | 19 August 2025 |
Other tenders from DVLA - Driver & Vehicle Licensing Agency
See the buyer →- Provision of Payment Gateway Services Published: 14 October 2026
- Provision of Merchant Acquirer Services Published: 14 October 2026
- PS/25/88 - Provision of Trellix McAfee Endpoint Protecion Published: 17 December 2025
- PS/25/76 - Provision of Maltego Licences Published: 20 October 2025
- Provision of Online Training Licenses Published: 2 July 2025
- Provision of Personalised Registration Auction Services Published: 16 April 2025
- Provision of Furniture and Associated Services Published: 3 April 2025
- Provision of Institute of Internal Communications (IOIC) Qualifications Published: 1 April 2025
- Provision of Landscaping and Grounds Maintenance Services Published: 27 March 2025
- Provision of Health and Safety Compliance Services Published: 27 March 2025
Similar open tenders
- Evaluation of the Quality & Engagement Act
- C120/2026/2027 - Process evaluation of the Disabled People’s Rights Plan
- Training on Homelessness Act 2026
- Specialist Consultancy Services for the South West Wales Datgloi Powering Cleaner Rivers Project
- Cymru Can Strategy Review
- Climate Vulnerability Intelligence Dashboard Feasibility Project
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 15 July 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £50,040.
- Who is the buyer of this tender?
- The contracting authority is DVLA - Driver & Vehicle Licensing Agency (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Public tenders by region
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.