Summary, Assessment, Response (SAR) to improve call management
Reference ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac · COLLEGE OF POLICING LIMITED
Awarded to BLOOM PROCUREMENT SERVICES LTD for £26,183.
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Amounts and figures
Description
SAR was intended to improve the quality of call handling and risk assessment, cut down on waste in relation to regrading and reduce call completion times. The SAR approach involves a focus on professional curiosity and empathy rather than an over reliance on scripts; was supported by negotiator approaches to conversation management and relies on a simplified structure and risk assessment application. The College requires a supplier to build on the original pilot research by designing and delivering a small-scale mixed method evaluation using data from the force and exploration of the implementation of SAR and roll out in force.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| BLOOM PROCUREMENT SERVICES LTD | £26,183 | 22 December 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 5db8e076-c831-4f79-adc1-31ec7161cc71-724575 | 19 February 2024 |
| Contracts Finder | 5db8e076-c831-4f79-adc1-31ec7161cc71-724575 | 19 February 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 4 December 2023, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £26,183.
- Who is the buyer of this tender?
- The contracting authority is COLLEGE OF POLICING LIMITED (United Kingdom).
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