SPS-02244 Provision of Microsoft Service Support
Buyer: Scottish Prison Service
- Published
- 7 January 2025
- Place of performance
- UKM
- Lots
- 1
- Notice number
- 000391-2025
- Reference
- ocds-h6vhtk-04cdfa
- Official source
- Official source
Description
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
Official publications
- FTS · 000391-2025 · 7 January 2025
Other tenders from Scottish Prison Service
- SPS-02357 Temporary Maintenance Staff
- SPS-02319 Prisoner Records 2 (PR2) – Technical Change
- SPS-02223 Fully Managed Vending Services for SPS
- SPS-02361 Substance Screening & Related Services
- SPS-02331 Grounds Maintenance Central Area
- SPS-11033 The Design and Build of Modular Accommodation at HMP Castle Huntly
- SPS-02384 Deep Cleaning of Kitchens and Serveries
- SPS-02372 Conservation Strategy for Selected SPS Historic Estate Assets
- SPS-02380 Provision of Fabric for the Manufacturing of Bedding Items
- SPS-02348 Virtual Visits
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Scottish Prison Service (United Kingdom).
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