South Norfolk Council: Customer Relation Management Software Package - AWARD
Reference ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406 · East Suffolk Council
Awarded to GOSS Interactive Ltd for £796,855.
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Description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| GOSS Interactive Ltd | £796,855 | 11 September 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 96fda189-bbc9-4bb2-9f33-ad881077c0ec-866089 | 30 September 2025 |
| Contracts Finder | 96fda189-bbc9-4bb2-9f33-ad881077c0ec-866089 | 30 September 2025 |
Other tenders from East Suffolk Council
See the buyer →- Demolition of South Norfolk House - AWARD Published: 18 August 2025
- Broadland Country Park Construction Works - AWARD Published: 21 July 2025
- Cleaning Services - Broadland District Council Published: 20 February 2025
- Cleaning Services - South Norfolk Council Published: 7 February 2025
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