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Awarded United Kingdom Services

Social Media Management

Buyer: Police and Crime Commissioner for Cheshire

Published
17 April 2025
Estimated value
£0
Procedure
Direct award
Lots
1
Notice number
015820-2025
Reference
ocds-h6vhtk-04eab5
Official source
Official source

CPV codes

Description

The Services to be Provided Social Media Management CPA SPU 2249P is for the provision of management of social media accounts in one central place, and to allow users to respond to contact as professionally as they would with a 999 or 101 call, holding real-time conversations with the public via social media accounts, with the added benefit of being able to apply restrictions per user on who is able to reply to what. The Ground for Direct Award The Direct Award is being made under option A - the requirement to be compatible with an existing asset. Justification Under the NPCC Digital Public Contact Programme there are only two nationally approved social media management platforms (with significant pricing disparity between the 2) – a set of criteria was developed to ensure platforms are suitable for usage by police forces for social media engagement this includes tools to ensure content (chat logs with public) can be exported in usable format for use in cases. If Cheshire Constabulary were to have to move to a new platform we would need to re-train the 301 users of the tool on how to operate the platform. Our preferred training method is in-person but even if we moved training…

Awards

Awarded toAmountDate
SocialSignIn Ltd (Trading as Orlo) — —

Official publications

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The estimated value published by the buyer is £0.
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The contracting authority is Police and Crime Commissioner for Cheshire (United Kingdom).
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Data collected from official public procurement sources. Amounts as published by the buyer.