Social Media Management
- Published
- 17 April 2025
- Estimated value
- £0
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 015820-2025
- Reference
- ocds-h6vhtk-04eab5
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
The Services to be Provided Social Media Management CPA SPU 2249P is for the provision of management of social media accounts in one central place, and to allow users to respond to contact as professionally as they would with a 999 or 101 call, holding real-time conversations with the public via social media accounts, with the added benefit of being able to apply restrictions per user on who is able to reply to what. The Ground for Direct Award The Direct Award is being made under option A - the requirement to be compatible with an existing asset. Justification Under the NPCC Digital Public Contact Programme there are only two nationally approved social media management platforms (with significant pricing disparity between the 2) – a set of criteria was developed to ensure platforms are suitable for usage by police forces for social media engagement this includes tools to ensure content (chat logs with public) can be exported in usable format for use in cases. If Cheshire Constabulary were to have to move to a new platform we would need to re-train the 301 users of the tool on how to operate the platform. Our preferred training method is in-person but even if we moved training…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SocialSignIn Ltd (Trading as Orlo) | — | — |
Official publications
- FTS · 015820-2025 · 17 April 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £0.
- Who is the buyer of this tender?
- The contracting authority is Police and Crime Commissioner for Cheshire (United Kingdom).
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