Service Desk & Digital Workplace Transformatiojn
Buyer: NATIONAL GRID UK LIMITED
- Published
- 12 April 2024
- Submission deadline
- 26 April 2024
- Estimated value
- $51,000,000
- Place of performance
- UKI
- Notice number
- 011885-2024
- Reference
- ocds-h6vhtk-04519f
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 72253000Helpdesk and support services
- 30232100Printers and plotters
- 30213000Personal computers
Description
for provision of Service Desk & Digital Workplace Transformation Services across 4 Lots: 1) Unified Digital Support & Governance 2) Cross-Trained L2 and Advanced Specialist Operations 3) Modernized Print Management 4) Efficient Device Procurement and Lifecycle Management National Grid's mission is to adopt a consolidated approach, in which one supplier offers a comprehensive solution that seamlessly oversees Unified Digital Support & Governance from inception to completion. By embracing this approach, we aim to enhance accountability across multiple workstreams, scope components, and implementation processes, ensuring efficiency, effectiveness, and success in every endeavour we undertake. The outcomes of this transformation program are: • For Lot 1 a cost-efficient (at or below industry median cost as % of revenue) and effective (measured by user satisfaction surveys) service desk across functions including IT, business services, and facilities • For Lots 1, 3 & 4 a cost-efficient and effective digital workplace services delivery function such as device lifecycle and collaboration experiences.
Lots (4)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Unified Digital Support & Governance | 72000000 IT services: consulting, software development, Internet and support | — |
| 2 | Cross-trained L2 and Advanced Specialist Operations | 72253000 Helpdesk and support services | — |
| 3 | Modernized Print Management | 30232100 Printers and plotters | — |
| 4 | Efficient Device Procurement & Lifecycle Management | 30213000 Personal computers | — |
Official publications
- FTS · 011885-2024 · 12 April 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 26 April 2024. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is $51,000,000.
- Who is the buyer of this tender?
- The contracting authority is NATIONAL GRID UK LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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