Robotic Process Automation and ServiceNow Resourcing Framework Agreement
Buyer: Post Office Limited
- Published
- 27 May 2026
- Estimated value
- £32,000,000
- Place of performance
- UK
- Lots
- 1
- Notice number
- 049464-2026
- Reference
- ocds-h6vhtk-06a4ce
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
Lot 1 - Robotic Process Automation Resourcing The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability. It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices. This includes providing augmented resource to support the POL Robotics team as well as operational support covering: • Database maintenance including archiving • Service account management • Monitoring and alerts • Incident management • Patch management • Application support • Windows Infrastructure support Lot 2 - ServiceNow Resourcing Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms. Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace. This requirement covers a number of ove…
Official publications
- FTS · 049464-2026 · 27 May 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £32,000,000.
- Who is the buyer of this tender?
- The contracting authority is Post Office Limited (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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