Review and redesign of the “front door” to Adult Social Care at London Borough of Hackney Council
Buyer: Improvement and Development Agency for Local Government (IDeA)
Closed. Submission deadline: 14 July 2026.
- Published
- 24 June 2026
- Submission deadline
- 14 July 2026
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 2
- Notice number
- 059388-2026
- Reference
- ocds-h6vhtk-06bc16
- Official source
- Official source
CPV codes
- 85300000Social work and related services
Description
PCH are seeking an experienced contractor(s) to undertake an initial phase of work to review and redesign the “front door” to Adult Social Care (ASC) at Hackney Council. The consultancy will review and assess the current (“as is”) model, identify inefficiencies and fragmentation, and propose a future-state model aligned with best practice, digital innovation, and Hackney’s strategic objectives. A Strong, professionally led response to requests for support is a requirement from the redesign. This work will be the first stage of further, longer term work to address the ‘front door’ re design. It will need to give Hackney a strong foundation and an evidence-based analysis to present back to key stakeholders, enabling them to move this work forwards The contractor will be required to undertake a full review of the present front door experience, including mapping all entry points and subsequent ‘journeys’ from that point. From this, the contractor will be required to map issues and areas of the current system that lead to poorer experiences for citizens. This can then be mapped against a further requirement of ‘best practice’ examples from comparable…
Official publications
- FTS · 059388-2026 · 24 June 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 14 July 2026. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Improvement and Development Agency for Local Government (IDeA) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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