West Northampton - Baselining and reshaping the adult social care ‘Front Door’
Buyer: Improvement and Development Agency for Local Government (IDeA)
- Published
- 14 August 2026
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 077673-2026
- Reference
- ocds-h6vhtk-06cf07
- Official source
- Official source
CPV codes
- 85000000Health and social work services
Description
West Northamptonshire Council require support to remodel and strengthen the “front door” in an evidence informed way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal — where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work. This work will provide baseline information on • who is doing what and where at front door(s) now and how this is experienced; • data analysis – who is (and is not) reaching the council now – routes taken, significant cohorts based on volume and value. • opportunities to ensure an effective “front door” for West Northamptonshire residents, where prevention and strengths-based working is embedded The Contractor will be expected to bring this information together with an analysis to create a ‘baseline’ of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify o…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| OUTCOMES MATTER CONSULTING LTD | — | 14 August 2026 |
Official publications
- FTS · 077673-2026 · 14 August 2026
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