Request for Information: On-Train, Station and CSC Ticketing Services
- Published
- 6 December 2024
- Submission deadline
- 1 February 2025
- Place of performance
- UK
- Lots
- 1
- Notice number
- 039445-2024
- Reference
- ocds-h6vhtk-04c30d
- Official source
- Official source
CPV codes
- 50316000Maintenance and repair of ticket-issuing machinery
Description
LNER's existing on-train ticket issuing system was last tendered in 2015, and the at station and at Contact Centre system (CSC) in 2019. They currently have deployed in excess of 235 on-train devices, and around 120 at-station/at- CSC. (This excludes Ticket Vending Machines, which are not part of this tender) Since then, we have seen significant changes in the way we retail tickets, and this needs to be reflected in the next generation of retail systems we provide for our colleagues. With the success of Smart and E-tickets, the shift to season tickets on smart cards, and the planned ITSO on Mobile initiative, demand for traditional credit card-sized tickets and paper roll tickets has significantly declined. We are seeking a solution that prioritises digital ticket delivery, advances smart ticket capabilities, strengthens fraud detection, supports railcard validation, and streamlines after-sales customer service. This approach will enhance the customer experience while aligning with our vision for a modern, fully digital ticketing environment The vision for on-train and at-station is still being finalised, but what is clear is that the way that our customers are buying tickets is ch…
Official publications
- FTS · 039445-2024 · 6 December 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 1 February 2025. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is LONDON NORTH EASTERN RAILWAY LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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