Railcards Support Services (RRS)
- Published
- 11 June 2025
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 031438-2025
- Reference
- ocds-h6vhtk-054679
- Official source
- Official source
CPV codes
- 48200000Networking, Internet and intranet software package
- 48500000Communication and multimedia software package
- 72300000Data services
- 72400000Internet services
- 72600000Computer support and consultancy services
Description
The RRS is an existing service, and RDG is considering going to market for the support, maintenance and future enhancement of the RRS (via CI/CD) delivered via pre-existing platforms (see Scope Outline for more detail). The primary core services RDG would look to re-procure cover five platforms/services and a Systems Integrator (SI), equalling six packages in total. RDG is looking to procure Railcard Support Services with a view of delivering a 'best in class' service at an improved price. RRS has undergone considerable change through the latter part of FY24 and FY25 and delivers a secure and reliable service, but with scope to find additional efficiencies and to continue improving customer experience. Successful Bidders will therefore be responsible for the following, as outlined in the below diagram: Transition (where required) - Appropriate time working with RDG and the incumbent supplier(s) to understand the existing solution. Support & Maintenance - Performing the activities and tasks required to keep RRS existing platforms and services functioning against agreed non-functional requirements and service levels. Keep the RRS solution with the latest stable versions (configu…
Official publications
- FTS · 031438-2025 · 11 June 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is ATOC Limited / Train Information Services Limited (United Kingdom).
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