The Decision-Making Service Support For Disabled Persons Railcard
- Published
- 10 September 2026
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 085858-2026
- Reference
- ocds-h6vhtk-06b47c
- Official source
- Official source
CPV codes
- 79512000Call centre
- 72253000Helpdesk and support services
Description
We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Nimbus Disability | — | — |
Official publications
- FTS · 085858-2026 · 10 September 2026
Other tenders from ATOC Limited / Train Information Services Limited
- TravelNet Systems Bus Replacement Service
- Bus Replacement Services Ginn Consultants (CGC)
- Media Planning and Buying Services
- PHOENIX TECHNICAL REFRESH PHASE 3
- RDG AWS Gateway & API development and support and maintenance services
- NRE SIAM Variation 012 Reinstating Contract For the Provision Of - Direct Award
- TISL Eckoh 2 year renewal - TrainTracker / Stations Connect
- Whole Industry Econometrics Model
- Railway Station Landlord Consent and Station Site surveys for Welcome Point installations
- Contentful CMS for NRE & new industry website
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is ATOC Limited / Train Information Services Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Get alerts for tenders like this
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.